Knowledge about The Overall Patient’s Satisfaction of The Primary Health Care in Saudi Arabia and Common Complains That Brings Patients to The Primary Health Centre

Alsadi, Yousef Ateeg Awad; Almezani, Adnan Meteb Mohamed; Alshammari, Abdulaziz Ayed M; Abed Alrashidi, Abdulaziz Ayed; Alharbi, Abdulrahman Saeed Saad; Alshammari, Intesar Hadi Eisa; Albargi, Ahmad Hassan A; AL Ghamdi, Saleh Ali Saleh Kharshan

doi:10.21608/ejhm.2018.16943

Knowledge about The Overall Patient’s Satisfaction of The Primary Health Care in Saudi Arabia and Common Complains That Brings Patients to The Primary Health Centre

Document Type : Original Article

Authors

¹ College of Medicine University of Hail

² KAAU

³ Rawalpindi Medical College

10.21608/ejhm.2018.16943

Abstract

Background: Despite the modern life and the availability of great facilities, patients are not satisfied with the health care offered in the primary health care center in Saudi Arabia. Common complains that bring patients to the primary health care center are usually hypertension, headaches or back pain but there are others that are unknown and common like abdominal pain.
Objectives: This study was done to explore the overall patient’s satisfaction of the primary health care in Saudi Arabia and the common complains that bring patients to the primary health centre.
Methods: A cross-sectional study was carried out during the period from January to April 2018 on 864 participants chosen from many different social media platforms to investigate the overall patient’s satisfaction of the primary health care in Saudi Arabia and the common complains that bring patients to the primary health centre.
Results: 48.1% of the participants had visited the primary health care center at a certain point of time, 33.6% of the participants went to the primary health center first before going to the hospital, 43.7% of the participants received a professional health care whenever they enrolled to the primary health care centers, 51.9% of the participants usually found the prescribed medications at the primary health care center and 30% of the participants claimed abdominal when they visited the primary health care center. Regarding patient’s satisfaction, 18.8% of the participants rate the primary health care center 5 out of 10. Finally, 90.6% of the participants thought that the ministry of health should pay more attentions to the primary health care centers.
Conclusion: overall patient’s satisfaction about the primary health care center in Saudi Arabia was as great as we could expect. The main complain that brings participants to the primary health care centers was abdominal pain.

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